SUPPORT AND KNOWLEDGE CENTRE
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Read These Before Starting your Compensation Tool Project
What You Will Need to Get Started
Checklist - Creating a Pay Equity Project on the CompenSage Platform
How Does the CompenSage Platform Work? Can it Automatically Create a Pay Equity Plan?
What browser do I use to access the CompenSage software?
Does CompenSage work on my mobile devices? Is there an app that I can download?
The site seems to be "hanging" or pages are loading slowly. Is there anything I can do?
View all 6
Evaluation vs Pay Equity product
Evaluation vs Pay Equity Product - How to Use Support
How CompenSage sections relate to the Pay Equity Legislation
Point Table- Knowledge Base / Section Overview
Factor Rationale - Knowledge Base / Section Overview
Employee Data - Knowledge Base / Section Overview
Pay Equity and Compensation Tool Definitions
Project Management - Pay Equity Plan Impacts
Project Management Overview - Pay Equity Features
What are Factor Ladders and who do they work?
Support for using the Features of The Compensation Tool (FAQs)
"Hours" in the CompenSage platform, how and where are they used?
The CompenSage software uses years to sort data, why does it do this? and does the legislation require this?
How do I add a Ghosted Male Comparator Job Class without employee data?
Do I have to include all jobs within the organization?
I cannot perform certain tasks or access certain information in my project. What is happening?
View all 8
Creating New users and account types
How do I Change / Add Standard Hours to My Project?
How do I change my incumbent Year?
How do I know what my incumbent year is?
How do I set my incumbent, historical and maintenance years?
View all 23
Do I have to create my own Gender Neutral Comparison System (GNCS) / Job Evaluation System?
We have our own GNCS / Job Evaluation Tool can I use this in the Compensation Tool?
How do I add my own Sub Factor to the Point Table?
How do I get to the Factor Rationale Page?
What is the Difference between Factors and Sub Factors?
View all 26
How do I a new employee to the employee data section?***
How can I add all / multiple employees to the Employee Data section at once / How do I use the employee import wizard?
How do I add a new Year of employee data?
How do I change the year of employee data that I am viewing?
What if I add employees to the wrong year?
View all 23
I tried changing a job class name and/or number in one year and it made the change for every year, can I change for just one year?
Why Can’t I delete a Job I added in the Job Data Section?
What do I do if I added a new job data to the wrong year and now I cannot delete it or change the year?****
How do I change the year of a Job in the Job Data section?
I have two employees doing the same job but they have a different variable pay target / benefits / other compensation, how do enter this into the Compensation Tool?
View all 11
Exports - All Sections
How do I export my data?
What format can I export my project in?
Where are my exports downloaded?
Can I export multiple files at once or do I have to export each section separately?
What is an incumbent Male and Female
What is the Incumbent year in the Gender Summary and why is it sometimes different than the Project incumbent year?
What are the numbers in the Historic Males and Historic Females column?
Why does not my Job Class have any data in the Historical Females / Males or Historical Dominance Columns?
What is Single Incumbency? Is it important?
View all 14
How do I add new Job Class evaluations to my project?
How do I evaluate Jobs using the Job Evaluations table?
What is the Job Wizard and how do I use it?
Can I sort data in the Job Evaluation table?
How do I delete a Job Class?
View all 7
Banding & Pay Equity
What is a Banding Scenario?
What is / How to create a "Band Count" Banding Scenario?
What is / How to create a "Floating Percentage Band" Banding Scenario?
What is / How to create a "Fixed Points" Banding Scenario?
What is / How to create a "Fixed Percentage" Banding Scenario?
View all 30
Help Desk Software